Terms of Service

Last Updated: March 18, 2026

Thank you for using RacterMX. By accessing and using RacterMX email forwarding services, you accept and agree to be bound by these Terms of Service.

1. Acceptance of Terms

By using our Website, creating a User Account, or accessing our Services, you agree to these Terms and Conditions. This applies to all users, including browsers, customers, and content contributors. If you do not agree to these Terms, you may not use our Website or Services.

2. Data Controller and Data Protection Officer

RacterMX is operated by Racter Holdings ("Company," "we," "us," or "our"). For the purposes of applicable data protection laws, Racter Holdings is the data controller responsible for your personal data processed through the Service.

Our infrastructure is hosted in Iceland, a member of the European Economic Area (EEA), and is subject to Icelandic data protection law and the General Data Protection Regulation (GDPR) as adopted into Icelandic law via Act No. 90/2018.

Our designated Data Protection Officer (DPO), who also serves as the Encarregado de Proteção de Dados under Brazil's LGPD, can be contacted at:

Data Protection Officer / Encarregado de Proteção de Dados
Racter Holdings
Email: dpo@ractermx.com

3. Data We Collect and Process

By using RacterMX, you acknowledge that we collect and process the following categories of data as necessary to provide the Service. Full details are in our Privacy Policy.

Account Data

• Name, email address, and authentication credentials
• Organization and tenant associations

Email Metadata

• Sender and recipient addresses
• Email subject lines
• Message IDs and email headers
• Delivery status (forwarded, bounced, rejected, spam)
• Timestamps (received, forwarded)
• Message size

Technical Data

• IP addresses of connecting mail servers
• User agent strings
• API key usage metadata (scopes, last used timestamps)
• SMTP credential usage data
• Webhook endpoint URLs and delivery logs

Email Content

RacterMX is an email forwarding service. We do not permanently store the body content of forwarded emails. Email bodies pass through our servers during the forwarding process and are not retained after delivery. Email metadata (sender, recipient, subject, headers, status) is retained according to your configured retention policy.

Billing Data

Payment information is processed by Stripe. We do not receive or store full credit card numbers. See Stripe's privacy policy at stripe.com/privacy.

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contract performance — Processing necessary to provide the email forwarding service you signed up for (GDPR Art. 6(1)(b))
• Legitimate interest — Security monitoring, fraud prevention, service improvement, and abuse detection (GDPR Art. 6(1)(f))
• Legal obligation — Compliance with applicable laws, including responding to lawful data requests through Icelandic courts (GDPR Art. 6(1)(c))
• Consent — Analytics cookies and marketing communications, where applicable (GDPR Art. 6(1)(a))

5. Acceptable Use Policy

When you use RacterMX, you agree to use it only for its intended purposes. You are prohibited from:

• Sending spam, unsolicited or unauthorized communications
• Using RacterMX as a mailing list or email group list
• Using RacterMX as a destination to handle email campaign bounce reports
• Using RacterMX for the sole purpose of going through third-party service email verification
• Creating multiple free accounts or subsidiary accounts to resell paid services
• Promoting or inciting harm toward others or discriminatory, hateful or harassing content
• Using purchased, rented or third-party lists of email addresses
• Circumventing technological protection measures
• Disrupting or interfering with the service or its associated servers

Engaging in prohibited conduct may result in suspension or termination of your account without notice and without refund.

To report abuse by another user, contact abuse@ractermx.com.

6. User Eligibility

You must be at least 16 years of age to use RacterMX. If you are between 16 and 18 years of age, you must have the consent of a parent or legal guardian. By using the Website, you warrant that you meet these requirements, are of sound mind, and have the capacity to agree to these terms.

Where local law requires a higher minimum age for data processing without parental consent, that local requirement applies.

7. Your Account

You are responsible for maintaining the confidentiality of your account and password. You are responsible for all activities that occur under your account. You must ensure that the details you provide to us are correct and complete.

Accounts are non-transferable. For Free Account Users: You are limited to a single free account to ensure our free resources are available to a broad user base.

We reserve the right to refuse service, suspend, restrict, or terminate your account if we have concerns with your account activity or if you are in breach of applicable laws or these Terms.

8. Free Tier and Fair Use

RacterMX offers a free tier with limited functionality. Free accounts are subject to the following conditions:

• You are limited to one free account per person or organization
• Free accounts are subject to usage limits on domains, aliases, and email volume as published on our website
• We reserve the right to modify, throttle, or discontinue the free tier at any time with 30 days' notice
• Free accounts that remain inactive for more than 3 consecutive months may be reclaimed
• The free tier is intended for personal or evaluation use; commercial use at scale requires a paid subscription

Abuse of the free tier, including creating multiple accounts to circumvent limits, may result in termination of all associated accounts.

9. API and Programmatic Access

RacterMX provides a REST API and an MCP (Model Context Protocol) server for programmatic access to the Service. Use of the API and MCP server is subject to these Terms and the following additional conditions:

• You are responsible for the security of your API keys and SMTP credentials. Do not embed credentials in client-side code or public repositories
• API access is subject to rate limits as published in our developer documentation. Exceeding rate limits may result in temporary throttling or suspension
• Automated access must identify itself with a valid API key. Unauthenticated scraping or automated access is prohibited
• You must not use the API to build a competing service or to resell RacterMX functionality without written permission
• We may modify, deprecate, or discontinue API endpoints with reasonable notice. We will make commercially reasonable efforts to maintain backward compatibility
• Webhook endpoints you configure must be under your control. You are responsible for securing your webhook receiver and validating payloads

All actions performed through the API or MCP server are subject to the same Acceptable Use Policy, rate limits, and account responsibilities as actions performed through the web dashboard.

10. Data Retention

Email metadata (sender, recipient, subject, status, headers) is retained according to your organization's configured retention policy. The default retention period is 90 days. You may configure retention between 7 and 2,555 days (approximately 7 years) through your dashboard. You may also set per-event retention overrides (e.g., different retention for bounced vs. forwarded emails).

• Email metadata: Configurable; default 90 days (min 7, max 2,555)
• Account data: Retained while your account is active
• Audit logs: 1 year
• Webhook delivery logs: 30 days

You may configure shorter retention periods through your dashboard. You can also delete all of your data at any time using the self-service Privacy & Data dashboard, which allows you to export your data in a machine-readable format and permanently delete your account and all associated records. Upon account deletion, all associated data is permanently removed within 30 days, except where retention is required by law.

11. Sub-Processors

We use the following third-party service providers to operate RacterMX:

• Stripe (United States) — Payment processing. Privacy Policy
• Google Analytics (United States) — Website analytics. Privacy Policy
• Tawk.to (United States) — Live chat support widget. Privacy Policy

For sub-processors located outside the EEA, data transfers are governed by Standard Contractual Clauses (SCCs) or equivalent safeguards as required by GDPR Chapter V.

12. Copyright and DMCA

RacterMX respects the intellectual property rights of others. If you believe that content forwarded through or hosted on our Service infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act (DMCA) or equivalent local law to our designated agent:

DMCA Agent
Racter Holdings
Email: dmca@ractermx.com

Your notice must include:

• Identification of the copyrighted work you claim has been infringed
• Identification of the material you claim is infringing, with sufficient detail for us to locate it
• Your contact information (name, address, telephone number, email)
• A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf
• Your physical or electronic signature

We will respond to valid DMCA notices promptly. Repeat infringers may have their accounts terminated.

13. Service Changes

RacterMX provides a platform for users to create email forwarding services. We may add, remove, suspend, discontinue, modify or update the Website's services at any time, at our discretion. We may temporarily interrupt services for maintenance without liability.

14. Fees and Billing

RacterMX offers its Services on a subscription model basis. If you have signed up for our Pro or Enterprise level services, you will be billed every month or year depending on the subscription level.

Subscriptions renew automatically unless cancelled at least 24 hours before renewal. Subscription fees must be paid in advance.

You can cancel the service at any time within your RacterMX account dashboard. In case of cancellation done at the latest one day before renewal, you won't be charged again and the subscription automatically stops by the end of the paid term.

By providing a saved payment method, you expressly authorize RacterMX to charge you on a recurring basis unless you cancel your paid account subscription.

If you cancel your subscription, you are entitled to a pro-rated refund for any prepaid period remaining after cancellation. Refunds are processed to your original payment method via Stripe. We reserve the right to change fees with prior notice.

15. License and Restrictions

You receive a limited, revocable license to use our services according to these terms. You may not misuse, resell, copy, modify, or distribute our services or materials without permission.

16. Intellectual Property Rights

The Website and its associated trademarks and content are owned by RacterMX. Any use of the Website, its associated trademarks, or its content without prior written approval is prohibited.

17. Service Level Agreement

RacterMX commits that its website and Services will be available at least 99.5% of the time for Pro users each calendar month. If we fail to substantially meet this commitment, contact us and you may be eligible for a service credit.

You will not be entitled to a service credit under the following exclusions:

• You are in breach of this Agreement
• Force majeure events (as defined in Section 22)
• DDoS or other malicious attacks
• Connectivity issues within your ISP's network
• Outages from an upstream provider

You must report service interruptions promptly to be eligible for service credits.

18. Publicity

If you provide a testimonial or review of our services, you represent that it is truthful and based on your actual experience. We may use your testimonial to promote our services.

19. Disclaimer of Warranties

THE WEBSITE IS PROVIDED ON AN "AS-IS" BASIS AND WITHOUT WARRANTY OF ANY KIND. RACTERMX WILL NOT BE HELD RESPONSIBLE FOR ANY CLAIMS, DAMAGES, OR FEES ARISING OUT OF YOUR USE OF THE WEBSITE. YOUR SOLE REMEDY FOR DISSATISFACTION IS TO STOP USING THE SERVICES.

20. Limitation of Liability

RACTERMX WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE WEBSITE OR SERVICES. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE AMOUNTS YOU HAVE PAID TO RACTERMX IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS (USD $100), WHICHEVER IS GREATER.

21. Indemnification

You agree to indemnify, defend, and hold harmless RacterMX from any losses arising out of: (i) your use of the Website, (ii) your violation of these Terms, (iii) your violation of third party rights, or (iv) your violation of any applicable laws.

22. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: acts of God, natural disasters, epidemics or pandemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, power outages, internet or telecommunications failures, cyberattacks, strikes, or shortages of materials or labor.

The affected party must notify the other party promptly and make reasonable efforts to mitigate the impact. If a force majeure event continues for more than 90 consecutive days, either party may terminate the affected services without liability.

23. Electronic Communications Consent

By creating an account or using our Services, you consent to receive electronic communications from us, including:

• Service-related notices (account confirmations, security alerts, billing receipts, policy updates)
• Responses to your inquiries and support requests
• Marketing communications (from which you may opt out at any time)

You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, including under the US Electronic Signatures in Global and National Commerce Act (ESIGN Act), the Uniform Electronic Transactions Act (UETA), and equivalent laws in other jurisdictions.

24. Export Controls and Sanctions

You represent and warrant that you are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive sanctions by the European Union, the United States (OFAC), or Iceland. You agree not to use the Service in violation of any applicable export control laws, trade sanctions, or embargo regulations.

RacterMX may restrict or terminate access from sanctioned jurisdictions without notice as required by law.

25. Notices and Communications

Notices from us will be sent to your account email or provided on our website. You may contact us via our contact form. Notices are deemed received when sent to your registered email address, whether or not you actually read them.

26. International Users and Jurisdiction-Specific Rights

RacterMX serves users globally. The following provisions apply based on your location. Where local consumer protection or data protection laws provide mandatory rights that cannot be overridden by contract, those rights take precedence over any conflicting provision in these Terms.

European Economic Area (EEA) and Iceland — GDPR

If you are located in the EEA, Iceland, or Liechtenstein, you have the following rights under the General Data Protection Regulation (EU) 2016/679 as adopted into Icelandic law:

• Right of access — Obtain confirmation of whether your data is being processed and request a copy (Art. 15)
• Right to rectification — Correct inaccurate or incomplete personal data (Art. 16)
• Right to erasure — Request deletion of your personal data ("right to be forgotten") (Art. 17)
• Right to restrict processing — Limit how we use your data in certain circumstances (Art. 18)
• Right to data portability — Receive your data in a structured, machine-readable format (Art. 20)
• Right to object — Object to processing based on legitimate interest, including profiling (Art. 21)
• Right to withdraw consent — Withdraw consent at any time where processing is based on consent (Art. 7(3))
• Right to lodge a complaint — File a complaint with the Icelandic Data Protection Authority (Persónuvernd) at personuvernd.is, or with your local supervisory authority

Nothing in these Terms limits your mandatory rights under GDPR. You can exercise your rights to data portability and erasure self-service via the Privacy & Data dashboard, or contact privacy@ractermx.com. We will respond within 30 days.

United Kingdom — UK GDPR

If you are located in the United Kingdom, you have equivalent rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You can exercise your rights to data portability and erasure self-service via the Privacy & Data dashboard, or contact privacy@ractermx.com. Your supervisory authority is the Information Commissioner's Office (ICO) at ico.org.uk.

Iceland is recognized as providing an adequate level of data protection by the UK government, meaning your data can be transferred to our Icelandic infrastructure without additional safeguards.

Brazil — LGPD / Brasil — LGPD

If you are located in Brazil, you have the following rights under the Lei Geral de Proteção de Dados (LGPD, Law No. 13,709/2018):

• Confirmation of the existence of processing
• Access to your personal data
• Correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion of unnecessary or excessive data
• Portability of data to another service provider
• Deletion of personal data processed with your consent
• Information about public and private entities with which your data has been shared
• Information about the possibility of denying consent and the consequences thereof
• Revocation of consent

Our legal bases for processing under LGPD include: performance of a contract (Art. 7, V), legitimate interest (Art. 7, IX), and consent where applicable (Art. 7, I). The Brazilian National Data Protection Authority (ANPD) is the competent authority for LGPD matters.

To exercise your rights under LGPD, you can use the self-service Privacy & Data dashboard for data portability and erasure, or contact our Data Protection Officer / Encarregado at dpo@ractermx.com.

Canada — PIPEDA

If you are located in Canada, your personal information is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

• Access your personal information held by us
• Challenge the accuracy and completeness of your data and have it amended
• Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions)

We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate. You can access and export your data, or delete your account, via the Privacy & Data dashboard. You may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Australia — Privacy Act 1988

If you are located in Australia, your personal information is protected under the Privacy Act 1988 and the Australian Privacy Principles (APPs). You have the right to access and correct your personal information. You can access, export, and delete your data via the Privacy & Data dashboard. You may file a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

California, USA — CCPA/CPRA

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to know what personal information is collected, used, and disclosed
• Right to delete personal information
• Right to correct inaccurate personal information
• Right to opt-out of the sale or sharing of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, use the self-service Privacy & Data dashboard or contact privacy@ractermx.com.

27. Choice of Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of laws rules. This choice of law applies to contractual disputes arising under these Terms. Data protection matters are governed by the applicable data protection law of your jurisdiction (e.g., GDPR, UK GDPR, LGPD, PIPEDA, CCPA) and Icelandic data protection law as applicable to our infrastructure.

Before initiating any formal proceedings, you agree to contact us at legal@ractermx.com and attempt to resolve the dispute informally for at least 30 days.

If informal resolution is unsuccessful, either party may bring a claim in the courts of competent jurisdiction. For users located in the United States, the exclusive venue is the state or federal courts located in Travis County, Texas. Users located outside the United States may bring claims in the courts of their country of residence where mandatory consumer protection or data protection law so requires.

Nothing in this section limits your right to lodge a complaint with your local data protection authority or to seek injunctive relief in any court of competent jurisdiction.

28. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR Art. 33. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you without undue delay (GDPR Art. 34), providing details of the nature of the breach, the likely consequences, and the measures taken or proposed to address it.

For users outside the EEA, we will provide breach notification as required by applicable law, including but not limited to the Texas Identity Theft Enforcement and Protection Act, the UK GDPR, Brazil's LGPD, Canada's PIPEDA, and the CCPA.

29. Term and Termination

This Agreement remains in effect until terminated. RacterMX may terminate your access at any time, with or without cause. You may terminate your use at any time by deleting your account via the Privacy & Data dashboard, which permanently removes your account and all associated data. We may suspend or terminate your account for breach of these terms or applicable laws.

30. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent is void. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. In such event, we will notify you and the successor entity will be bound by these Terms.

31. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms remain in full force and effect.

32. Waiver

The failure of RacterMX to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any term shall not be deemed a continuing waiver of such term or any other term.

33. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and RacterMX regarding the use of the Service. These Terms supersede all prior agreements, representations, and understandings, whether written or oral, relating to the subject matter hereof.

34. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the service constitutes acceptance of modified terms. We will provide at least 30 days' notice of material changes via email to your registered account address.

36. Unsubscribe Compliance Proxy

As part of RacterMX email forwarding service, we provide an Unsubscribe Compliance Proxy that rewrites RFC 8058 List-Unsubscribe headers on forwarded emails. This feature:

• Replaces original unsubscribe URLs in forwarded emails with RacterMX proxy URLs to create an evidentiary chain of custody for each unsubscribe action;
• Records the timestamp, method, and result of each unsubscribe request initiated through the proxy;
• Forwards the unsubscribe request to the original sender URL on the user behalf;
• Retains unsubscribe event records for up to six (6) months to support enforcement under applicable commercial email statutes, including Texas Business and Commerce Code section 321.054.

By using RacterMX email forwarding, you acknowledge and consent to:

• The modification of List-Unsubscribe and List-Unsubscribe-Post headers on emails forwarded through your domain;
• The generation and storage of cryptographic tokens mapping proxy URLs back to original sender unsubscribe mechanisms;
• The recording of chain-of-custody data when recipients trigger unsubscribe actions, including IP addresses, HTTP methods, and sender response codes;
• RacterMX acting as an intermediary between the email recipient and the original sender unsubscribe infrastructure.

This feature is enabled by default for all forwarding-enabled domains. The unsubscribe proxy does not prevent the underlying unsubscribe request from reaching the original sender — it records the event and forwards the request. RacterMX does not guarantee that the original sender will honor the unsubscribe request.

35. Contact

For questions about these Terms of Service:

General inquiries: ractermx.com/contact
Privacy and data protection: privacy@ractermx.com
Data Protection Officer / Encarregado: dpo@ractermx.com
Copyright / DMCA: dmca@ractermx.com
Security concerns: security@ractermx.com