This Privacy Policy describes how RacterMX ("RacterMX," "we," "us," or "our") collects, uses, and protects your personal information when you use our email forwarding services.
When you create an account, we collect:
We automatically collect certain technical information:
When you subscribe to paid services, we collect:
Credit card information is processed directly by our payment processor Stripe. We never receive or store your full credit card information. Stripe complies with PCI-DSS standards. View Stripe's privacy policy at https://stripe.com/privacy.
We collect communications you send to us through:
We use your information to:
We collect information directly from you when you register, use our services, or contact us.
We use analytics tools to understand how users interact with our services:
We use cookies for the following purposes:
You can control cookie preferences through your browser settings. Note that disabling cookies may affect service functionality.
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
We use trusted third-party services to operate our platform:
We may disclose information when required by law or to:
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We implement comprehensive security measures to protect your information:
However, no security measures are perfect. We will notify you of any data breach as required by law.
We retain your information for as long as necessary to:
Account data is retained while your account is active. Technical and usage data may be retained for up to 90 days. Email forwarding logs are retained according to your plan's log retention period.
You have the right to access and update your personal information through your account dashboard.
You can request a copy of your data in a portable format.
You can request deletion of your account and personal information. Some information may be retained as required by law.
You can opt out of marketing emails by clicking the unsubscribe link in any marketing message.
If you are in the European Union, you have additional rights under GDPR:
California residents have the right to:
Our services are not intended for users under 18 years of age. We do not knowingly collect information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
Your information may be stored and processed in Iceland and other countries where we operate. We ensure appropriate safeguards are in place for international transfers.
Our services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: privacy@ractermx.com
Contact Form: https://ractermx.com/contact
For GDPR-related inquiries, you may also contact our Data Protection Officer at the email address above.